DELIVERY TIME = PROCESSING TIME + SHIPPING TIME
We process orders on business days which are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
PROCESSING TIME:
- STANDARD PRODUCTS: Our general processing time is 2 – 5 business days in regular seasons. This may extend during holiday seasons.
- SPECIALTY PRODUCTS (INCLUDING SLEEVELESS JACKET AND SHOES): Due to intricate detailing and quality checks, these items require a longer processing time of 7-10 business days. We appreciate your understanding as we ensure the highest quality.
SHIPPING TIME
Shipping time varies by location and shipping option including:
- Free Shipping
- Shipping with Insurance
Shipping time varies by location. These are our estimates:
| LOCATION | *ESTIMATED STANDARD SHIPPING | *ESTIMATED SHIPPING WITH INSURANCE |
| United States | 10-14 days | 6-12 days |
| Canada, Europe | 10-14 days | 6-12 days |
| Australia, New Zealand | 10-14 days | 6-12 days |
| Mexico, Central America, South America | 10-14 days | 6-12 days |
REFUNDS (IF APPLICABLE)
We are committed to providing you with the absolute best products, and are happy to replace your order for any of the following reasons: The product is flawed. The print quality is poor. The product you received is different from the product originally represented on our site. Please email us at support@lxshelpdesk.com with a photo of the product you received along with detail shots you wish to include.
We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge. For all other requests please email us at support@lxshelpdesk.com. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.
Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear. Any unauthorized returns, or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.
